Help center

Frequently asked questions

Quick answers about activation, devices, playlists and the reseller program.

Activation
How do I activate my device?

Open the app on your TV, find the Virtual MAC and Device ID on the activation screen, then go to Manage Playlist and sign in with those details. Your reseller activates the license and the app unlocks automatically.

Devices
Which devices are supported?

MYTVOnline7 Pro works on Android TV boxes, Fire TV sticks, smart TVs with Android OS, and the MYTVRemote7 Pro companion app for phones and tablets.

Reseller
What is a credit?

Resellers buy credits and spend them to activate devices. Each license plan costs a fixed number of credits, visible before every activation.

How do I become a reseller?

Fill in the form on the Become a Reseller page. After approval by our team you receive login access to the Reseller Panel with your starting credit balance.

Playlist
Can I manage playlists after activation?

Yes. Sign in to Manage Playlist with your device MAC and Device ID at any time to add, edit or remove your playlists.

Still have questions?

Our team is happy to help.

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